Refund policy

We offer a 30-day money-back guarantee, this means that any products you are not satisfied with can be returned to us within 30 days of purchase in their original condition and packaging for a full refund.  Please keep the receipt or proof of purchase.

To start you return just let our customer care team know to expect them prior to making the return and post to: 

16, Slough Farm Road, Halstead, CO9 1XR 

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  You should consider using a trackable shipping service or purchasing shipping insurance.  We cannot guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.